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Geert Vanderkelen
MySQL Senior Support Engineer, Sun Microsystems

Geert Vanderkelen is a member of the MySQL Support Team at Sun Microsystems. He is based in Germany and has worked for MySQL AB since April, 2005. Before joining MySQL he worked as developer, DBA and SysAdmin for various companies in Belgium and Germany. Today Geert specializes in MySQL Cluster and works together with colleagues around the world to ensure continued support for both customers and community.

Sessions

10:50am Thursday, 04/23/2009

MySQL Support Internals

Business and Case Studies
Location: Ballroom D

Geert Vanderkelen (Sun Microsystems)

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Innovation happens everywhere; MySQL drives innovation within support to serve customers better. Considered one of the best, we'll show off how MySQL Support works around the clock, around the globe. This talk could be useful for startups trying to build services for their customers and community. We'll show the tools we are using and how support engineers communicate internally with each other. Read more.

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Geert Vanderkelen MySQL Senior Support Engineer, Sun Microsystems