News and Coverage
ETech Keynote Video ETech RSS Feed Attending? Add to Dopplr Tag with del.icio.us ETech 2009 Schedule
Please log in to use the personal scheduler
Thor Muller

Thor Muller

Get Satisfaction

Thor Muller is CEO & co-founder of Get Satisfaction, a startup that’s revolutionizing the way companies and customers approach customer service. Previously, Thor cofounded Rubyred Labs, a San Francisco-based web apps firm that has developed social software for a range of startups and leading portals since 2005.

Prior to Rubyred, Thor was a first generation Web entrepreneur, having run one of the early Web development boutiques, Prophet Communications, later acquired by Frog Design where he served as VP Digital Media. He subsequently founded Trapezo, a venture-funded company that made Web software for syndicating content, acquired by Perfect Commerce in 2002.

Sessions

2:00pm Tuesday, 03/10/2009
The End of Obsolescence: Engineering the Post-Consumer Economy
Developing Markets
 Location: Imperial Ballroom
Lane Becker (Get Satisfaction), Thor Muller (Get Satisfaction)
Consumerism is crashing, but the logic of digital, networked products promises a path forward. The emerging sustainable economy connects a renewed "repair culture" to reputation systems for companies and customers. It leads to the platformization of everything, ultimately allowing digital products to drive an overwhelming share of economic activity. Read more.
  • Sun Microsystems
  • Yahoo! Inc.
  • IEEE
  • Make magazine
  • Orange Labs