Lane Becker

Get Satisfaction

Lane Becker is President & co-founder of Get Satisfaction, a web startup dedicated to fostering new methods of communication and collaboration between companies and their customers. Previously, Lane was co-founder of Adaptive Path, a user experience strategy, research, and design consultancy. While with Adaptive Path, Lane ran the consulting business and, as the creator of the New Ventures program, developed strategic partnerships with early-stage startup companies to provide them with long-term support for their product development, design, and launch strategies.

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Sessions

2:00pm Tuesday, 03/10/2009

The End of Obsolescence: Engineering the Post-Consumer Economy

Developing Markets
Location: Imperial Ballroom

Lane Becker (Get Satisfaction), Thor Muller (Get Satisfaction)

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Consumerism is crashing, but the logic of digital, networked products promises a path forward. The emerging sustainable economy connects a renewed "repair culture" to reputation systems for companies and customers. It leads to the platformization of everything, ultimately allowing digital products to drive an overwhelming share of economic activity. Read more.

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